What We Repair…


Ok let us elaborate. For us to repair a phone it has to meet 3 conditions. They are;

1. We are able to obtain good quality parts for it. We always strive to get OEM parts for any model phone but if they are not available we  will try to source good quality aftermarket parts.

2. If we believe the phone will fail later on down the track we will not repair the phone. If we see too much corrosion from water damage that has been left on the phone for to long we will not repair the phone. With every phone we will visually inspect the main board to see if a repair is worth while.

3. Cost. If the cost of repair is going to make it economically worthwhile then we will attempt to repair the phone.

We will work on any brand mobile phone. We can fix phones that have gone though a full cycle of a washing machine or even a Scuba divers phone who forgot it in his wetsuit with him on a 20 minute dive (You know who you are :)) We can fix speakers that no longer speak, to screens that are completely shattered. We can also do software updates to many model phones to add features that manufactures add after the phone has been released.


97 thoughts on “What We Repair…

  1. Mobile Phone Hospital November 14, 2011 at 10:09 pm

    Hi Kylie,
    You will need to contact a store for pricing. We only provide technical advise from the website.

  2. Tom October 18, 2011 at 2:56 pm

    Hi there, I have an s2 that was dropped in a swimming pool. I let it dry for a day and tried turning it on. At first the screen showed the starting up logo but now it is just a brownish colour with visible pixels of green red and blue. I connected it to the pc and it recognises it. The volume keys also produce sound when pressed. I was wondering if you knew the possible problem. I live in NZ so can’t easily take it into a store. Thanks

    • Mobile Phone Hospital October 20, 2011 at 1:49 pm

      You will need a new LCD and Digitizer at the very least. However the main board must be checked for corrosion to see if it is even worth while fixing it. There is nothing besides drying a phone a end user can do.

  3. Vanessa Jay Masters October 15, 2011 at 9:52 am

    hi i have a nokia n8 and the speaker is playing up its a bit fuzzy how do i fix it or can you help?

    • Mobile Phone Hospital October 20, 2011 at 1:51 pm

      It could be a little bit of grit that has found it’s way onto the speaker. You can dry to blow it out to see if it helps. If the problem still persists then the speaker will need to be replaced.

  4. Ian Muir October 8, 2011 at 9:46 pm

    My home button doesn’t work on my iPhone 3 can you fix it

    • Mobile Phone Hospital October 8, 2011 at 10:22 pm

      Yes we can. Takes about 30 minutes and no booking required.

  5. NDIENWF October 8, 2011 at 12:23 pm

    Hi, I have an iPod Touch with a dent right where the turn off button is at the top. Could you fix this??

  6. Mobile Phone Hospital September 24, 2011 at 8:11 am

    What’s wrong with the software?

  7. Mobile Phone Hospital September 24, 2011 at 8:11 am

    Without seeing what’s damaged it’s impossible to give a price. We will need it for 1 hour for a free quote.

  8. vinny September 17, 2011 at 9:05 pm

    hi i have a htc diser with a broken lcd screen

  9. Rhiannon September 16, 2011 at 10:12 pm

    hello my ipod was dropped in beef noodles and now it wont work, will my ipod still work if i bring it to your shop ?

    • Mobile Phone Hospital September 19, 2011 at 9:34 pm

      We will need to have a look inside it first. It all depends on what components have been damaged.

  10. Ruby September 10, 2011 at 8:09 pm

    Hi, I have an iphone 3gs.. I accidently restored and dont have the original sim anymore.. is it possible to avticate and unlock the phone?? if so, how much will it cost?

    • Mobile Phone Hospital September 12, 2011 at 4:28 pm

      The only way to activate it is by using the original sim. Apple recently updated the software of the 3GS and at the moment it can not be unlocked unless the carrier does it. This could change in the future.

  11. Takunda August 26, 2011 at 9:57 pm

    Hi i have a Nokia N97 Mini which is suffering from multiple problems. The touch screen is not functioning, the display is not working, you can abrely see if, it could be a backlight problem. This all occured a month ago after i accidentally dropped my phone into a pool, can this be repaired? If so how long would it take??

    • Mobile Phone Hospital August 26, 2011 at 10:04 pm

      It’s really hard to say what’s wrong with it because water damage can be very isolated to a few parts being damaged or so many that its not worth repairing. Please bring it into a store for a free quote.

  12. Stuart August 20, 2011 at 5:06 pm

    I wrote in last week about a Nokia E63 handset that was playing up. You recommended getting a new battery which I tried but no luck there. The handset is powering on and allowing me to put in mypin code but then dies just after screen comes on and nokia start up tune plays.
    When I say dies I mean that it loses power but not completely. If you push the menu or the power button it comes back on again without requiring pin to be put in but then dies whilst it is finding network etc.
    I have had the sim card in another phone during the week so not an issue with that.
    Am I able to send it in to you guys for a look. There is important photo’s that I need off it.

  13. Selina August 20, 2011 at 4:47 pm

    Hi, i have a nokia e63 & 3 buttons on the keypad are not working K,L & the delete button.
    Would you be able to reapair it?

  14. lukie August 16, 2011 at 4:41 pm

    hey guys the bottom of my iphone screen isnt working, WHATS WRING WITH IT! i can accept calls i can text and i cant take photos?

  15. Mel August 14, 2011 at 1:28 pm

    can you guys repair cosmetic damage for a samsung galaxy s i9000?

  16. rina August 12, 2011 at 7:28 pm

    ji my friend has an iphone 3g and it looks to hav been tampered with tha back is coming off it looks like it has had water damage as wen it lights up u can see marks under the screen.. they brought it off ebay also the camera is all blurry we live in tas do u know of ne where to get this looked at cheers

    • Mobile Phone Hospital August 15, 2011 at 8:36 pm

      It has to many problems to make a economical repair. Your better of getting a new one.

  17. Mobile Phone Hospital August 8, 2011 at 9:59 am

    We can fix it but you need to get the phone to us somehow.

  18. Mobile Phone Hospital August 8, 2011 at 9:52 am

    Hi, all our stores locations are listed on our web page under “our locations”

  19. Wayne Woods July 31, 2011 at 4:31 pm

    I have a zte t165i phone where the lcd on the screen is no longer working. can you fix this type of phone?



  20. Ashley July 26, 2011 at 4:57 pm

    My touch screen on my Sony vivaz is blank and it can’t be unlocked or even used. The last time i used it was to do some video footage and the screen jumped between (pictulated) the main menu and the video screen. The next day the sceen stopped working. Can it be fixed as the phone is only 16months old?

    • Mobile Phone Hospital July 27, 2011 at 8:02 pm

      It sounds like it needs a new LCD. If you haven’t dropped it before it stopped working, we will need to check it for liquid damage as a LCD will seldom fail without a reason. Take it into a store for a free quote.

  21. fai July 26, 2011 at 12:09 am

    Hi I have a Samsung Nexus S. I dropped it and I think I have either moved the connection of the backlight or it needs to be replaced. All the functions on my phone still work but there is no light coming through the display screen. Is it possible to fix that?

    • Mobile Phone Hospital July 27, 2011 at 8:05 pm

      Unfortunately the backlighting can not be replaced on it’s own. The LCD assembly comes as one unit with the backlighting LCD’s built in. The entire LCD assembly will need to be replaced.

  22. NightCreature July 20, 2011 at 2:17 pm

    I just want to get a couple of Quotes to see how much it would cost me to get some repairs done on my phone. I have a HTC Dream (also known as G1), I’ve had it for 18 months now. Runs an Android Operating system. now it needs, a new replacement screen, a new replacement camera lens, a new replacement keyboard, and needs to get some dents in it to be taken out. now would someone be able to tell me how much exactly will all these quotes will cost me, to get all them things fixed and/or repaired.

    • Mobile Phone Hospital July 21, 2011 at 12:18 am

      It is extremely hard to get good quality parts for the G1 now. Also with all the problems listed it will not be economically feasible to get it replaced as it has to many things wrong with it.

  23. alkan July 15, 2011 at 4:49 pm

    i was considering purchasing a samsung galaxy s2 but i was concerned repair costs may be less appealing compared to other phones. knowing i have no luck with phones and i don’t like insurance would you recommend this phone

    • Mobile Phone Hospital July 19, 2011 at 1:09 pm

      The Galaxy S 2 and iPhone have pretty much the same capabilities. The Samsung running on Android and the iPhone running on IOS. If the operating systems don’t matter then it comes down to looks I guess. The iPhone has glass front and back so I guess it’s easier to damage is dropped however at the moment a screen replacement on an iPhone 4 is about $100 cheaper that the Galaxy S. Which ever phone you decide you might want to put them in a sturdy case to protect them.

  24. Ryan July 15, 2011 at 5:19 am

    The other day I fell in the river after going to get a ball that had been kicked in there. I stood on a loose rock and fell in.The whole phone was damaged, so I did the usual and put it in a bowl of rice for a few days the phone started to work again but only for an hour or so until the system shut down. Is there anyway it can be repaired or do I need to get a new phone? If it can get repaired how much will it set me back?
    Thank you.

  25. Simon Barton July 12, 2011 at 7:35 pm

    hi i have a htc wildfire locked to telstra can you unlock this for me

  26. michael July 9, 2011 at 11:57 am

    I have a nokia n97 mini the touchscreen doesnt respond to touch and then some times it dose. can you fix this and how much will is cost?

    • Mobile Phone Hospital July 11, 2011 at 4:32 pm

      We can fix this problem in about 20 minutes. Please contact your closest store for pricing.

  27. Robert July 4, 2011 at 10:14 am

    I have an iPhone 3 with a battery that is failing and won’t hold a charge.

    Can you replace it ?

    • Mobile Phone Hospital July 5, 2011 at 11:05 pm

      The battery can be replaced in about 20 minutes at any store. Liquid damage can also cause battery drain but this will be checked during the replacement. There have also been reports of some jail broken phones draining batteries so if it is jail broken you might want to restore it in iTunes to see if it solves the problem.

  28. Talz July 3, 2011 at 9:24 am

    My nokia e63 middle button has fallen off. Would you be able to replace it?
    Thank you 🙂

    • Mobile Phone Hospital July 3, 2011 at 6:18 pm

      We can replace it at any of the stores. Takes about 20 minutes.

  29. Fred Broos June 29, 2011 at 10:55 pm

    According to the service center of my phone company my phone has corrosion inside.
    They won’t repair it in any case, since it doesn’t fall under the warranty.
    These are the following symptoms that my phone has:
    When my phone is on and I connect it to the recharger, it starts to discharge my battery after a while. However, when I do turn the phone off, I am able to charge my phone.

    I have a HTC Legend.

    The reason of contacting you is that I would like to know if it is possible to get this phone fixed.
    If so, could you please inform me about the cost of repair and if it is worthwhile to do so.

    Thank you kindly for taking the time to help me out,

    F. Broos

    • Mobile Phone Hospital June 30, 2011 at 9:25 pm

      Hi Fred,
      We will need to open the phone to locate the corrosion to see how bad it is. If we deem it repairable you will be provided with a free quote. In certain cases the corrosion is so bad it will not be worth repairing as it will fail later on. We can let you know within an hour.

  30. Ben June 26, 2011 at 1:02 pm

    the right side of the touchscreen on my motorola milestone doesnt respond to touch
    other than this the phone works perfectly
    how much would this cost to repair?

    • Mobile Phone Hospital June 27, 2011 at 11:48 am

      Hi Ben. pricing is obtained directly by contacting the stores directly as they change regularly. I can however tell you that we do repair the Milestone.

  31. milton June 23, 2011 at 9:59 pm

    can yous unlock iphones? if so how much?

    • Mobile Phone Hospital June 23, 2011 at 10:01 pm

      It depends on the model and software version of the phone. You can get the software version from Settings>General>About

  32. Justin Chester June 15, 2011 at 4:10 pm

    Hi i have an Iphone 3G; doesnt turn on even after being charged. I noticed it had shut-off after i had plugged another charger into the powerpoint. The phone doesnt respond to charging, and or trying to switch it on. What could be the problem? Justin

    • Mobile Phone Hospital June 15, 2011 at 9:55 pm

      Hi Justin, sounds like a faulty battery or charging socket. We will need to quote it.

  33. Aaron June 15, 2011 at 1:12 pm

    Hi, my HTC Desire HD screen is smashed up pretty bad, do you replace these screens?

    Also my Nokia N97 has 2 issues. The button on the side to lock and unlock the phone has come off and the mini usb port on the side (used to charge the phone and connect to a computer) no longer works, and I can no longer charge the phone. Can you fix this?


    • Mobile Phone Hospital June 15, 2011 at 9:52 pm

      Hi, due to the damage you have described we will need to see the phone to give a proper quote. Please bring it in for a quote.

  34. Tim Neal June 11, 2011 at 1:22 pm

    The Glass on my Nokia N8 has cracked. do you guys fix that???

    • Mobile Phone Hospital June 14, 2011 at 9:38 pm

      Yes we fix these all the time. This can be repaired at any of our stores.

  35. marina June 8, 2011 at 6:14 pm

    hey just wandering how much it would cost to repair an ipod touch 3rd generation and how much would it cost?

    • Mobile Phone Hospital June 8, 2011 at 9:06 pm

      Hi, we do fix these. Please contact your closest store for current pricing.

  36. Tania May 29, 2011 at 4:49 pm


    My Nokia Navigator 6710 is water damaged, I have dried it out and it turns on and makes all the noises, keypad lights up etc as though it is turning on. It can make and recieve calls, the only problem is that screen does not work AT ALL.

    Can this be replaced or would the cost of this not be worth fixing it?

    Also, would I lose any data from my phone as I am unable to back it up without the screen working.

    Your advice is appreciated!

    • Mobile Phone Hospital May 30, 2011 at 10:06 am

      This can be caused by several things when a phone has been water damaged. You will need to bring it into a store for a free quote so we can have a look inside.

  37. Gurpz May 28, 2011 at 1:23 pm

    my iphone silent button keeps vibrating. can you fix this?
    it is a iphone 3GS, white.

    how much may this cost?

    • Mobile Phone Hospital May 30, 2011 at 10:01 am

      We can fix this problem. It needs a new top flex cable assembly. Please call your closest store for price and availability.

  38. christine andrews May 25, 2011 at 10:16 pm

    Hi I have a Samsung Galaxy. It has an unlocking pattern to use it and my daughter was mucking around with it and she has exceeded the allowable attempts and has therefore locked it all together. It says to enter my google mail account but I cant remember what it is. Are you able to unlock this for me??

    • Mobile Phone Hospital May 25, 2011 at 10:20 pm

      The first option should be trying to recover your google account details. You can do this from any computer. Failing this your phone will need to be restored back to factory but this also means you lose all data on the phone.

  39. Justin May 25, 2011 at 5:41 pm

    ? Do you need any information about the phone?

  40. shaz davidson May 25, 2011 at 11:49 am

    I have a blackberry 9700 touch screen. the select button isn’t working properly when you go to send a text it just wont send it takes about 10 times to send a text. can this be fixed.

    • Mobile Phone Hospital May 25, 2011 at 7:04 pm

      This is a common problem. It takes about 30 minutes to repair.

  41. Chris Chu May 25, 2011 at 12:51 am

    Hi, my wife cracked the touch screen of her HTC hd mini. Everything still works and the touch screen is still responsive. Can that be fixed? If so, roughly how much does it cost? She works around Blacktown which is closed to one of your locations. If you have the part and she brings the phone over, how long does it take to fix or change the cracked the screen?

    • Mobile Phone Hospital May 25, 2011 at 7:03 pm

      We can fix this model. You will need to contact the store in regards to price and availability. Repair time is about an hour.

  42. Justin May 24, 2011 at 8:16 pm

    Is there any required information that i need? Or do i just need like name, d.o.b, address and number?

  43. Luke May 23, 2011 at 11:22 pm

    My iPhone screen has gone blank after updating through iTunes, the problem isn’t physical..

    Do you repair this so I can use my iPhone again?

    • Mobile Phone Hospital May 25, 2011 at 7:53 pm

      We can usually fix these problems. It just depends on if there is also a hardware fault with the phone. Hardware faults prevent updates completing sucessfully. This can also happen if the phone was jailbroken before. Get it to a store so we can check it out.

      • Lauren Spiteri June 30, 2011 at 6:08 pm

        hi my ipod screen smashed can you fix it its a 8gb ipod touch

      • Mobile Phone Hospital June 30, 2011 at 9:25 pm

        Yes we can fix them. Please contact a store for current pricing.

  44. Justin May 23, 2011 at 9:29 pm

    Oh, Alright. Is there a way that you could see how much it would cost, Or would i have to call them? Would be a lot easier to know now. 🙂

  45. Justin May 23, 2011 at 3:24 pm

    Hi, I have a LG GW620 which the inner LCD screen has cracked, So half of the screen isn’t visible and i was wondering how much it would cost.
    Thanks, Justin.

    • Mobile Phone Hospital May 23, 2011 at 4:40 pm

      Hi Justin,
      We can replace the LCD on your phone. The repair will cost under $100 but you need to call the store to get parts availability and exact costing.

      • Justin May 23, 2011 at 8:53 pm

        Oh ok, Well i was doing a few searches around on the Internet and the LCD screen is around $20. Also, Is there any required information about the phone that you would need? And was also wondering if it would be cheaper if i bought the parts and got you to fix it. Or do you buy the parts a bit cheaper than others.

      • Mobile Phone Hospital May 23, 2011 at 9:21 pm

        We source genuine parts when available so the part might be a little higher priced than you have seen. We can fit a part supplied by you and should only cost $20-$40 labour for that phone.

  46. William Matapo May 22, 2011 at 1:25 pm

    hi ; i just have a question in hope that there is an answer.

    ihave a nokia 6220 classic (locked to vodafone) phone and im having problems with the keypad . at first the numbers 1, 4, and 7 weren’t working then the rest of the keys weren’t working either. since this problem occured ihavent been using it, and inquiring whether it is fixable or not ?

    iwas planning in buying a new phone , ha money talk !

    but yes ; could you please reply asap

    much appreciated

    • Mobile Phone Hospital May 23, 2011 at 9:18 pm

      Hi William, it’s definitely fixable. We have fixed many with the same problem before. It’s either the key mat or keyboard IC. Bring it into a store so we can check it and give you a free quote.

      • William Matapo May 30, 2011 at 7:41 am

        okay then thank you very much !

  47. Kaiz May 20, 2011 at 5:29 pm

    Hi, I was wondering whether Mobile Phone Hospital replaces/fixes shattered cracked iPod Touch 4th Genereation screens. I would also like to know how much it would cost to fix it.
    Thanks, Kaiz.

    • Mobile Phone Hospital May 21, 2011 at 11:26 pm

      Yes we do repair iPod Touch LCD’s and screens. I will email you with the cost.

      • Trent June 14, 2011 at 10:26 pm

        Hey i also have an ipod touch 4th gen and i dropped my ipod and now the screen is cracked pretty bad!.
        I was wondering if it is repairable and if you could please email me the price for getting it repaired!

      • Mobile Phone Hospital June 15, 2011 at 9:51 pm

        Hi Trent,
        The only store to repair this iPod Touch 4 is the Penrith store. Please give them a call to find out pricing and parts availability. PH: 02 4721 8674

  48. Lily May 17, 2011 at 1:38 am

    Hi, I have a Motorola Milestone (version 1) it fell on the ground and the screen has cracked, i was wondering how much it would cost to fix the screen and also fix a faulty sd card reader (as in when sd card is in phone, it shows as cannot read sd card even when sd card is perfectly fine on computer and other mobiles). So if i wanted a approximate quote on how much the fixture of replacing the screen and the fixture of the sd card reader, how much would that be?

    Thank you.

    • Mobile Phone Hospital May 17, 2011 at 7:54 pm

      The best coarse of action would be to bring it in so we can check if anything further had been damaged. If the SD card stopped working when the screen cracked then it is probably related.
      You might also want to try to format the card in the phone (after you back it up). If the card can not even been detected then we need to check to SD card socket and controller.

  49. Kashif May 15, 2011 at 7:09 pm

    I have Tesltra T Tab and its charging point in side the phone has lost its solding and its moving, I can put the charger on and then wiggle around and when the pins come in contact with the mainboard it start to charge other wise it stops charging.
    can you sold the charging point of the mainboard pls, I had the same situation with my blackberry and the phone board was resolded by the shop in chatswood and it is stil working
    pls let me know if u can do the same job and how much will it cost and where to go , phone is in Rockdale area

    • Mobile Phone Hospital May 15, 2011 at 7:24 pm

      Hi, if the mainboard is not damaged then it should be repairable. The only way we can tell is when we pull it apart to inspect the board. We provide free quotes at all our stores so just bring it in.

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